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How we handle your account and your data

When you open an account with polajitu, your personal information, payment history and account activity are protected under documented security and privacy practices.

Account security verified at loginPayment data encrypted end-to-endWithdrawal requests validated step-by-step

Explore the Lobby Read FAQ

Our legal framework and your rights

polajitu Service availability depends on jurisdiction. Users are responsible for checking local law before access.

polajitu operates its account services where local law permits. Your account creation, deposit and withdrawal are governed by our terms of service, which outline your rights as an account holder — including how to request data access, how to close your account, and how disputes are

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handled. Deposits via DANA, OVO, GoPay and QRIS are processed through verified payment partners. We retain transaction records and account information according to local regulatory requirements. When you withdraw funds, we verify your identity and bank details before processing. If you have questions about your specific
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region's eligibility or any local rule that affects your access, our support team can clarify how local law permits or restricts your use.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

How to reach our support team

Your questions about account access, data requests, or legal concerns go straight to our support channels.

DATA HANDLING

How we protect your account and information

Every piece of your account — your deposit history, game activity, withdrawal requests and identity — is secured with encryption and access controls.

Encryption

All deposits and withdrawals flow through encrypted channels. Your bank details and payment method are never stored in plain text on our servers.

Access Control

Only staff members who need to process your withdrawal or resolve your support ticket can see your account. We log every access so you can request an audit trail.

Data Retention

We keep transaction records for the time required by Indonesian financial regulations. Your account can be closed and old data archived on request.

Cookie & Tracking

We use cookies to keep you logged in and to track your lobby preferences. You can disable non-essential cookies in your account settings; gameplay will still work.

Third-Party Sharing

We share payment data only with DANA, OVO, GoPay, QRIS and your bank to process deposits and payouts. No other third party receives your personal information.

Account Closure

Close your account anytime through the settings menu. We'll freeze activity, return any balance to your registered bank, and securely archive your data.

Answers to your legal and account questions

Go to your account settings, find the Data & Privacy section, and select Request Data Export. We'll compile your information — login history, deposits, withdrawals, identity details — into a file we email within five business days.

You can close your account anytime from the Settings menu. Any balance in your wallet is returned to your registered bank account via your original deposit method. Closed accounts cannot be reopened; a new registration requires a fresh email.

Yes. These payment methods connect to our platform through encrypted channels. Your bank credentials never reach our servers — the payment partner handles the transaction and sends us a confirmation code only.

We retain all deposit, withdrawal and game records for the time required by Indonesian financial law — typically five years minimum. You can request a copy of your full history anytime through support.

You can update your phone number, address and password through Settings. Your name and ID number are locked to prevent fraud. To update those, contact support with a photo of your updated ID and we'll verify and process the change.

Open a support ticket describing the issue. We'll review your account logs, game records and transaction history. Our support team will respond within 48 hours with a detailed explanation and next steps if a refund or adjustment is warranted.

Escalate unresolved complaints to our disputes team through the support portal. We'll assign a senior staff member to review the case. Where local law permits, you may also pursue the matter through local consumer protection channels.

How we handle your account and your data

How to reach our support team

How we protect your account and information

Encryption

Access Control

Data Retention

Cookie & Tracking

Third-Party Sharing

Account Closure

Answers to your legal and account questions

01 How do I request a copy of my personal data?

02 What happens to my account if I want to stop playing?

03 Is my deposit information safe when I use DANA, OVO, GoPay or QRIS?

04 How long does polajitu keep my transaction records?

05 Can I change or delete personal information after I open an account?

06 What if I have a dispute about a withdrawal or game result?

07 Who handles complaints if I disagree with polajitu's decision?

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