Can I change my registered name or email?

Your account name and registration email are fixed once created. To update your email contact us at support@polajitu.xyz with your account number. Name changes require identity verification and are granted only in exceptional cases.

Reference

Our Terms & Conditions for Your Account

Q: What if I disagree with a transaction charge?

Report disputes to support@polajitu.xyz within 7 days of the transaction. Include your account email and the transaction reference from your wallet history. Our team will investigate and confirm the charge or process a reversal.

When you open an account with polajitu, you're joining our platform under a set of terms that protect both you and us.

Account Access RulesPayment & Withdrawal PolicyYour Account Rights

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How Our Terms Apply to You

polajitu Service availability depends on jurisdiction. Users are responsible for checking local law before access.

polajitu operates under terms that depend on local law and your region. Your account is subject to these Terms & Conditions from the moment you complete registration. We ask that you're of legal age where local law permits. Deposits via DANA, OVO, GoPay and QRIS are

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processed through our payment partners; each transaction creates a record in your account wallet. Withdrawals are subject to verification — we may ask for ID or payment details to confirm it's really you. If you're in Semarang, Makassar or anywhere across Indonesia, your access and gameplay
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depend on local law. We reserve the right to close or restrict accounts that breach these terms, such as multiple accounts from the same person, use of stolen payment methods, or attempts to manipulate game outcomes.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET HELP WITH TERMS

How to Contact Us About Policy Questions

ACCOUNT SECURITY AND DATA

How We Protect Your Account and Data

Account Verification

Before your first withdrawal, we verify your identity using your registration email and ID. This process protects your funds and prevents fraud. Verification usually completes within one business day.

Payment Data Handling

Your DANA, OVO, GoPay and QRIS details are encrypted and never stored in plain text. Transactions are logged in your account wallet and reconciled daily with our payment partners.

Cookie and Session Policy

We use session cookies to keep you logged in and cookies to remember your preferences. You can clear cookies anytime; you'll need to log back in. No third party tracks your gameplay.

Data Retention

Account records, transaction history and login logs are kept for seven years to comply with local law and payment audits. You can request a copy of your data anytime via [email protected].

Password and Device Security

Change your password regularly and never share your login details. We recommend using a strong password with uppercase, numbers and symbols. Log out after each session if you're on a shared device.

Policy Changes and Notification

If we update these Terms & Conditions, we'll email you at least 14 days before the change takes effect. Continued use of your account means you accept the new terms.

Your Terms & Conditions Questions Answered

Multiple accounts from the same person breach our terms and may result in account closure and funds being forfeited. We detect duplicates through email, device ID and payment details. If you need a fresh account, contact support to close your old one first.

You can request a withdrawal anytime during account hours. However, your first withdrawal requires identity verification, which takes up to one business day. Subsequent withdrawals to the same DANA, OVO, GoPay or QRIS account usually process within minutes.

Minimum deposit via DANA, OVO, GoPay and QRIS is Rp 10,000. Minimum withdrawal is Rp 50,000. Maximum daily withdrawal is Rp 50,000,000 per account. Limits depend on local law and your payment partner's rules.

Your account name and registration email are fixed once created. To update your email contact us at [email protected] with your account number. Name changes require identity verification and are granted only in exceptional cases.

Click 'Forgot Password' on the login page. We'll send a reset link to your registered email within minutes. The link is valid for two hours. Never share the reset link with anyone; polajitu support will never ask for your password.

polajitu doesn't charge deposit fees. Withdrawals via DANA, OVO, GoPay and QRIS are free. Your bank or payment partner may apply their own fees; check with them before withdrawing.

Report disputes to [email protected] within 7 days of the transaction. Include your account email and the transaction reference from your wallet history. Our team will investigate and confirm the charge or process a reversal.

Our Terms & Conditions for Your Account

How to Contact Us About Policy Questions

How We Protect Your Account and Data

Account Verification

Payment Data Handling

Cookie and Session Policy

Data Retention

Password and Device Security

Policy Changes and Notification

Your Terms & Conditions Questions Answered

01 What happens if I create more than one account?

02 Can I withdraw my funds anytime?

03 What's the minimum deposit and withdrawal amount?

04 Can I change my registered name or email?

05 What if I forget my password?

06 Are there any fees for deposits or withdrawals?

07 What if I disagree with a transaction charge?

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