What should I do if I think my polajitu account data has been compromised?

Contact our support team immediately via live chat (08:00–22:00 WIB) or email privacy@polajitu.xyz. We'll review login history, freeze your account pending investigation, and help you reset your password and update linked payment methods.

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How polajitu keeps your account and payments secure

When you open an account with us, your personal information, payment details and game activity are protected by clear, straightforward policies.

Data you controlTransparent storageEasy account access

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What we collect and why we keep it

polajitu Service availability depends on jurisdiction. Users are responsible for checking local law before access.

polajitu collects your name, email, phone number, date of birth and payment method details to verify your identity, process deposits and withdrawals, and comply with local regulations. We store account login history, game session records and transaction timestamps to prevent fraud and match withdrawals to real

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account activity. Your payment data — the DANA, OVO, GoPay or QRIS account you link — is encrypted and kept separate from session records. We retain transaction history for the period required by law, and you can request deletion or correction of personal details through your
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account settings or our support team. Data access depends on local law and your jurisdiction.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH US ANYTIME

How to contact us about your privacy

Your privacy questions deserve direct answers. We've set up multiple channels so you can reach us fast, whether you're in Semarang, Makassar or anywhere else in…

HOW WE PROTECT YOU

Data handling, cookies and account security

We use encryption on all payment flows so your DANA, OVO, GoPay or QRIS account stays private.

Encryption

All transactions, logins and payment links use SSL 256-bit encryption. Your DANA, OVO, GoPay or QRIS credentials are stored in separate secure vaults.

Cookies and tracking

We use session cookies for login persistence and analytics cookies to measure page speed and error rates. Marketing cookies are optional. Review or disable them in your privacy settings.

Account security

Enable two-factor authentication (2FA) via SMS to your registered phone number. All logins from new devices trigger a verification code sent to your email.

Data retention

We keep account records for seven years after closure to comply with local tax and anti-fraud rules. Chat logs and session data are purged after two years.

Third-party access

We share only the minimum required with payment processors (DANA, OVO, GoPay, QRIS), fraud-detection vendors and tax authorities where local law permits.

Update or delete

Request changes to your name, phone or email through account settings. Deletion of an inactive account can take up to 30 days to finalize.

Answers to your data and access questions

We've gathered the questions we hear most often about how your data flows through polajitu, what happens when you deposit via DANA, OVO, GoPay or QRIS, and what rights you have to view, correct or remove your information.

We collect your full name, email, phone number, date of birth, country and payment method details. When you deposit via DANA, OVO, GoPay or QRIS, we record the amount, timestamp and your wallet ID for matching purposes. We also log your IP address and device type for security.

Active account data stays on file while your account is open. After you close your account, we retain records for seven years to meet local tax and fraud-prevention rules. Chat logs and session cookies are deleted after two years. You can request selective deletion earlier where local law permits.

Yes. Go to Settings > Privacy & Data in your account lobby and select Download My Data. You'll receive a file containing your profile details, transaction history, game records and support chat archives within 48 hours.

No. We never sell your personal or payment data. We share only what's required with payment processors like DANA, OVO, GoPay and QRIS to complete transactions, and with tax authorities where local law requires it.

All payment details are encrypted using SSL 256-bit standards and stored in isolated secure vaults. We never see your full wallet password — only the token generated when you first linked your account.

Contact our support team immediately via live chat (08:00–22:00 WIB) or email [email protected]. We'll review login history, freeze your account pending investigation, and help you reset your password and update linked payment methods.

Yes. Visit Settings > Account Details to update your email, phone or residential address. Name and date of birth changes require identity verification and take up to one working day to process. Email our support team to start the request.

How polajitu keeps your account and payments secure

How to contact us about your privacy

Data handling, cookies and account security

Encryption

Cookies and tracking

Account security

Data retention

Third-party access

Update or delete

Answers to your data and access questions

01 What data does polajitu collect when I open an account?

02 How long does polajitu keep my personal information?

03 Can I download or access all my data held by polajitu?

04 Does polajitu sell my information to other companies?

05 How is my DANA, OVO, GoPay or QRIS payment data protected?

06 What should I do if I think my polajitu account data has been compromised?

07 Can I correct or update my account details on polajitu?

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